In these conditions the following terms shall have the following meanings “The Company” means Louise Meddar London.
“Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.
Payments
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the The Company’s choosing but the Company will attempt to comply with the Customer’s selection. Carriage will be at the cost of the Customer and forms part of the invoice. Louise Meddar London aims to dispatch goods within 1 working day.
Customers in the UK, please allow 3 working days to report to Louise Meddar London any outstanding orders, 7 working days for Europe.
Claims
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within 7 working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made here under, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject to any claim and packaging materials securely packaged and return them to The Company for examination.
Liability
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity. The Company shall at it’s option, replace them with similar goods, or allow the Customer credit for their invoice value. If the Customer establishes that any of the goods are defective The Company shall, at it’s option replace them with similar goods or allow the Customer credit for their invoice value. In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.
Returns
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets an tags attached. At Louise Meddar London, we offer a 14 day returns policy from the date of receiving the goods. In this instance, all refunds exclude postage costs, unless a mistake has been made by us. We regret that we are unable to offer this policy for any Sale items unless proven faulty. We will however be happy to offer a like for like, size exchange or credit note for sale of goods. For full details of our returns procedures please see the returns section of our website.
Specifications
The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade, and size. The Customer’s statutory rights will not be affected
Privacy
We collect personal data provided by you when you use our site (for instance, your delivery address when placing an order).We do not supply this information to third parties, except where necessary to fulfil your requirements (for instance, to validate a credit card).
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
